Refund Policy

Returns & Exchanges All of our products are custom and made to order. Because each item is created specifically for you, we are unable to accept returns or exchanges.

Order Cancellations Production begins as soon as an order is confirmed, so we are unable to accommodate cancellations once an order is placed. Please review all customization details carefully before submitting.

Quality Issues If your order arrives damaged or defective, contact us at support@shopemberlane.com immediately upon receipt. We will assess the issue and work to make it right.

Incorrect Submissions We are unable to accept returns due to customer preference or incorrect information submitted at checkout, including sizing. Detailed guides are available to help you select the right specifications. If you have any questions before ordering, please reach out before placing your order.

Questions? Contact us at support@shopemberlane.com. we're happy to help before, during, or after your order.